Q: What should I do if I need medical assistance?
A: If you require medical assistance and have health insurance, please call the phone
number on the back of your insurance card to find out which healthcare facilities
are covered under your insurance plan. If you do not have health insurance and you
are in San Mateo County, San Mateo Medical Center is an option for you. Their phone
number is 650-573-2222 and their address is 222 W 39th Ave, San Mateo, CA 94403.
CALL YOUR HEALTH PROVIDER IMMEDIATELY if you think you have been exposed to COVID-19
and develop a fever and symptoms such as cough and difficulty breathing. If you are
experiencing a medical or psychiatric emergency, call 911. Visit this website to see if you qualify for free COVID-19 testing.
Q: In our International Student Health insurance booklet, there is no coverage information
on “Infectious Disease”, how would I know if I am covered for COVID-19 if any treatment
A: All testing for COVID-19 is covered at 100% with no copayment or deductible applied.
Any treatment for the virus is covered as any other illness. Please also reference www.4studenthealth.com/csm as there is a statement regarding COVID-19 listed at the top of all of our school
Q: I have not had a chance to establish my own Primary Care provider under this insurance
since I started school in January, where should I go to seek medical assistance for
A: The SMCCCD Insurance Plan is for accident and sickness only so most students would
not have a primary care provider. You would only have a primary care doctor if you
were receiving on-going care for something. Non-emergency needs can be met at an Urgent
Q: We are not sure if the San Mateo county health department benefits apply to non-immigrant
aliens in the U.S. such as F-1 students. Can you please verify what we are eligible
A: The San Mateo District mandates health insurance coverage for their international
students. International Students should not be using county health department facilities
as these facilities are in place for people who have no other health insurance coverage.
The international students should be using their student health insurance for their
Q: We tried to call the insurance number 877-246-6997 given by the District but it’s not easy to get a hold of a live person.
Is there another number to call?
A: Another number to call is 800.537.1777. Both are customer service numbers. Sometimes,
and especially now with COVID-19, there may be higher volume of calls coming in and
it may take longer to answer a call but most calls are handled within a couple of
Q: If I have a high fever or any other COVID-19 related symptoms, would I have coverage
for it? More specifically, do you have a list of symptoms which will be covered?
A: This plan is an accident and sickness plan. If you are sick, you are covered to see
Q: If in-network facilities are overwhelmed by patients, would the treatment cost
of COVID-19 related illness provided by an out-of-network doctor or facilities be
A: The ER or Urgent Care will tell you who to call/where to go to access care should
you have COVID-19 and need testing. Allied World (current insurance policy) has agreed
to waive any applicable cost-sharing deductible or copays associated with diagnostic
testing for COVID-19. Testing will be covered at 100% for in-network facilities unless
an in-network facility is not viable/accessible. Coverage will be 100% for testing
at out-of-network hospitals/facilities if the in-network facilities are considered
either too far away or cannot administer the test.
Q: If I am admitted to ER due to COVID-19 related illness, would the deductible still
A: No, Allied World (current insurance policy) has agreed to waive any applicable cost-sharing
deductible or copays associated with diagnostic testing for COVID-19.
Q: If I ended up hospitalized and my family can’t even enter the U.S. due to travel
restrictions, what type of support my health insurance can provide me?
A: If you are hospitalized, please let a staff member know ASAP and we will work with
you, your family, and school administrators to assist as best we can.
Q: How can I get a copy of my Health Insurance Card?
A: Follow these directions to get a copy of your Health Insurance Card:
1. Go to https://myaccount.relationinsurance.com/Student
2. Log in to your account by entering your school email address (XXXXX@my.smccd.edu), and the password you set when you set up the account.
3. Click Sign In. Your health insurance card can be downloaded from Coverage Information.
Q: How can I create an account to access my Health Insurance Card?
A: If you have not created an account, follow these steps to create one:
- Go to https://myaccount.relationinsurance.com/Student and click “Create Account” (Top right corner)
- Put in your First name and last name as it appears in your school account.
- Enter your birthdate.
- Enter your school email.
- For Student ID, look for an email in your school email account called “Your Insurance
ID Card is Ready to Download!” from Relation Education Solutions. Copy the number
from “Member ID” and enter it as your Student ID.
- Click “Submit request to create an account.”
- You will get an email in your school email to activate your account.
- Follow the steps to activate your account.
Q: How can I protect myself from getting the Coronavirus?
A: To ensure your safety and limit the spread of the coronavirus, please do the following:
- If you are sick, stay home.
- Cough or sneeze into your elbow instead of your hands.
- Wash your hands frequently (at least 20 seconds with soap and water).
- Avoid shaking hands and touching your face with unwashed hands.
- Stay at least six feet away from other people, especially anyone who is sick.
- Use a barrier (such as tissue or a paper towel) to touch commonly used public surface
such as door handles and elevator buttons.
- Get your flu shot.