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- Facilities Planning & Operations
San Mateo County Community College District
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- Compare custodial operations to other North American institutions of
higher education
- Use tried and true APPA model
- Custodial Staffing &
Guidelines for Educational Facilities
- What is APPA?
- The Association of Higher Education Facilities Officers
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- Establish and publicize service levels
- Create balanced work assignments
- Create a safer, healthier work environment
- Quantify required staffing levels
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- Appearance Levels – If cleaning activities are accomplished with
decreasing frequency, appearance will suffer
- Level 1: Orderly Spotlessness
- Level 2: Ordinary Tidiness
- Level 3: Casual Inattention
- Level 4: Moderate Dinginess
- Level 5: Unkempt Neglect
- Note: APPA recommends Level 2 as
the reasonable standard
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- Standard Spaces – Not all spaces are created equal. Different types of space require
different types and amount of cleaning effort (refer to 33 standard
space types)
- 3) All data presented in Cleanable Square Feet – an industry standard of
measure
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- No two campuses are the same in construction or environment
- In-house review adds value
- to the process over the use
- of a custodial consultant
- Final Report will be shared
- as an information report
- to the Board of Trustees and
- published on FPO website
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- Scheduling the work
- Day, swing, grave shifts
- Weekdays, weekends
- Community College Uniqueness
- Auto shops, cosmetology labs,
- computer labs, machine
- shops, welding shops, and
- other special spaces
- In some instances, the
- students have cleaning responsibilities
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- Develop an inventory of CSF (cleanable square footage)
- Develop a Staffing Summary Report
- Develop a Minutes to Clean Report
- Develop a Non-Cleaning & Leave Analysis
- Review/develop other aspects of Custodial Program
- Implement new / maintain existing elements: staffing, methods, processes
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- By classifying each space within a building or within a campus, a
staffing model can be developed for each appearance level
- This is a baselining exercise that helps quantify required staffing
levels
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- This report provides a “zoomed in” look at staffing requirements within
each cleanable space
- It lends itself to creating balanced work assignments
- Supervisors can group cleanable spaces together geographically until
they reach
- 420 minutes per person per shift
- But our custodians don’t clean for 420 minutes . . .
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- A Non-Cleaning Analysis qualifies and quantifies the different work
assignments, unrelated to cleaning, that are expected of custodial staff
- A Leave Analysis qualifies and quantifies the contractually allowed
reasons that staff are unavailable for work on a given day
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- Organizational hierarchy
- Create assignments
- Inventory management
- Equipment management
- Closet Design & Maintenance
- Supervision & Quality Control
- Training
- Hiring & Orientation
- Standard Operating Procedures
- Specifications for Construction Standards
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- Outreach
- All-Custodians Staff Meeting
- Publish study & standards
on Facilities web site
- Briefings to customers
- Measurement & Satisfaction
- Quality control
- Customer Satisfaction Inquiries
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- Weekly safety training
- Monthly technical training
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- Updated custodial family generic job descriptions
- Bay 10 Salary Survey
- Adjustments to SMCCCD salary schedule
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- Districtwide standards in place
- Dec ’04 Canada standards update
- Feb ’05 Skyline standards update
- Apr ’05 CSM standards update
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- www.smccd.edu/facilities
- presentations
- Service Levels
- What do Custodians Do?
- Custodial Program Review Report – coming soon!
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- Commissioning, maintenance and repair of building and infrastructure
systems
- Maintenance and repair of the District’s fleet of vehicles and the
Facilities Department’s tools and equipment
- Other low-tech, service-oriented tasks, e.g. seismically bracing tall
furniture, hanging picture frames, installing whiteboards and
tackboards, etc.
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- 2 classifications:
- Maintenance Engineers:
journey-level trades people with knowledge of any or all
building systems
- Senior Maintenance Engineers:
same knowledge as maintenance engineers, with the added ability
to lead the work of others
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- Establish and publicize service levels
- Create balanced work assignments
- Ensure that preventive maintenance is accomplished
- Ensure that systems performance verifications are accomplished
- Create career ladder within engineering program
- Cross-training, promotional opportunities
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- 4 classifications:
- Chief Engineers: manage and take
ownership of campus engineering operations
- Senior Maintenance Engineers:
journey-level, highly experienced technicians who can lead teams
- Maintenance Engineers:
journey-level technicians
- Utility Engineers: entry-level
engineering position
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- In development right now
- Beta test January ‘05
- Roll out February ‘05
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- 3 campuses totaling 416 acres
- 48 parking lots, 7,546 parking spaces
- 5.75 miles of roadway (3,108,400 square feet), with associated striping
and pavement markings
- 5.75 miles of concrete curb
- 2,263,800 square feet of parking lots
- 7,546 parking spaces, with associated wheel stops, striping and pavement
markings
- 8,800 linear feet of storm drains, plus related drain basins
- 120 landscaped islands with concrete curbs, planted with hundreds of
trees and bushes
- 200 garbage cans
- hundreds of signs (no parking, stop, yield, speed limit, etc.)
- 5 entrance gates
- 3 SamTrans bus stops and additional bus rest stops, plus numerous
Redi-Wheels bus stops
- 10 sports fields
- 23 landscaped acres
- 29 tennis courts
- 2 swimming pools
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- Existing Facilities 1,200,000 gsf
- New Facilities
- Cañada Bldg 22 ~ 12,000 gsf
- Cañada Bldg 9 Library/LRC ~
60,000 gsf
- CSM Bldg 36 Science Building ~
65,000 gsf
- CSM Bldg 35 RPSC ~ 11,000 gsf
- Skyline Bldg 6/7A Student
Union/Science Annex ~ 70,000 gsf
- Athletic Facilities (Restrooms
/ Press Boxes) 2,400 gsf
- Demolished Facilities
- CSM Bldgs 25 – 29 ~ 35,000 gsf
- Skyline Bldg 4 ~ 2,900 gsf
- Skyline Pacific Heights/Loma Chica ~ 40,000 gsf
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