Information Technology Services - Telephones (VOIP)

Banner is an administrative software package developed by SunGard SCT for use in higher education. It is extensively used to support most major functions of the institution such as: student registration, faculty grading, transcript production, student accounts payable, financial accounting, budget development, purchasing, student financial aid, payroll and human resources. The Banner web interface, locally called WebSMART, is accessed by students and staff to conduct a variety of self-service tasks – such as registration, payment of fees, faculty grading, etc. ITS also supports many Banner-related tools that are not part of Banner but access information that is stored in Banner.

Desktop computers and media services support for the Colleges and District Office are a centralized ITS service. ITS technicians are physically located on each campus. ITS technicians assist the Colleges with purchasing of technology, and cooperatively with the Colleges develops minimum standards for computers, provides regular software updates, maintains an inventory database of technology, and installs new equipment. Service support is provided through a centralized Help Center that uses a web-based tool to enable users to place repair orders and track their status through completion.

Web Services are all technologies available to faculty, staff and students via the internet.