Information Technology Services (ITS) is SMCCCD’s central organization for technology-based services for students, faculty, staff, and administrators. ITS provides computer, data, network, telephone, smart classrooms and web services to Cañada College, College of San Mateo, Skyline College and District Office. ITS connects people to people, to their work and studies, and to the information and technical resources they need to achieve their goals.
The objective of ITS is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the college community to pursue excellence in education. ITS seeks to establish trust with customers through professionalism, honest and open dialogue, high quality customer service, and a commitment to partnership and collaboration.
ITS commitment as a service organization is to support the SMCCCD’s technology needs. To do so, ITS conducts business based on the following values:
Collaboration: We work collaboratively and cooperatively with the SMCCCD community to clarify, facilitate and recognize our users’ technology expectations, establish and meet timeframes, and provide a consistent and responsive approach to requests. We collaborate, coordinate and implement cost-effective technology solutions that serve the ever-growing needs of our staff, faculty and student.
Customer Service – We strive to produce consistently high quality work, maintaining complex systems and services that are critical to the operations, both as a source of pride and in order to provide superior service to our customers. We encourage our support staff to be welcoming, receptive and patient to all levels of users.
Empowerment: We empower our staff, faculty and students through access to the information and tools needed to meet the mission and goals of the colleges and district.
Innovation: We believe that creativity of individuals is an important and highly valued resource. By leveraging our creativity we are able to provide innovative solutions that are cost-effective, and efficient.
Integrity: We advocate honesty and adhere to the highest ethical standards in our daily work. We are dedicated to the highest standards of professionalism. We respect our customers, our business partners, and each other.
Research: We kept abreast of the latest technology development in Higher-Ed and beyond to provide informed advice on the prevailing technologies, best practices and to build strategic partnerships to provide the highest quality services.
Security: We are committed to protect the security of sensitive information that is entrusted to us. We believe security takes precedence over convenience and will do our best to ensure our systems and procedures are in place to prevent abuse of data privileges.