Scorecard Perspective: External Stakeholders

How well do we respond to the needs of our students, the community, business, industry, government

and accrediting agencies?

Goal 1: Develop the scope, quality, accessibility and accountability of instructional and student service offerings, programs, and services.

 Strategies

1.2. Student Success and Access: Student access and success through availability, quality and assessment of support services and student learning outcomes.

1.3. Outreach & Responsiveness to Community Needs: Broad outreach efforts that build partnerships and respond to educational community needs

Indicators and Outcome Measures

Retention and Persistence

    1.2 Retention rates

    1.2 Term persistence rates

Success

    1.2 All courses successful completion rates

    1.2 Basic skills improvement rates

    1.2 SRTK transfer-prepared rate (completion)

    1.2 SRTK transfer rate

Access

   1.2  Counselor to student ratio

   1.2 Financial Aid recipient rate

Community & Student Satisfaction/Perception

    1.2 Student satisfaction overall ratings

    1.3 Community perception overall ratings

    3.1 Community perception overall ratings

Employability

    1.2 VTEA Core Indicator- Retention

Marketing and Public Relations

    3.2 Number of marketing and PR events

Goal 3: Fulfill the college's role as a leading academic and cultural center for the community through partnerships with business, the community, and non-profit organizations.

Strategies

3.1 Cultural Center for the Community: A position and presence in the community as a major cultural center.

3.2 Marketing, Outreach and Connections to Business and the Academic Communities: Broad outreach and marketing efforts that incorporate continuous evaluation of community needs for comprehensive planning to build public awareness.

Scorecard Perspective: Internal Stakeholders

How well do we respond to the needs of our college leadership, management, staff, faculty and the Board?

Goal 2: Enhance institutional effectiveness in the planning and decision-making processes through cooperative leadership, effective communication, and shared governance.

Strategies

2.1. Integrated Planning and Institutional Performance Measurement: An integrated planning system that responds to all stakeholders and tracks and measures college-wide performance indictors.

2.2 Effective Communication: Widespread, continuous and reliable communication that informs decision-making processes and ensures institutional effectiveness.

2.3 Safe and Secure Campus: A safe and secure environment that includes staff trained in emergency procedures.

Indicators and Outcome Measures

Program and Service Quality

    2.1 Number of Program Reviews completed

Employee Satisfaction and Perception

   2.2 Employee overall satisfaction ratings

   2.2 Employee perception of governance process

Safety

   2.3 SRTK crime statistics